Debt Done Differently

     review . engage . resolve .

“Utility Collections is disrupting an antiquated industry through bespoke methods and a laser focus on positive customer outcomes”

Gary Harrison – Founder & Chief Executive Officer

Utility Collections are disrupting the commercial utility collections sector by taking a different approach to debt collection. With a no-compromise focus on quality, service and value, we are delivering a demonstrable increase in revenue recovery, customer satisfaction and retention.

Unlike our competitors we only operate in the commercial utilities sector. Utilising our industry expertise, we focus on customer engagement and account resolution as part of our DNA.

Treating customers fairly and with dignity, our highly skilled, fully employed team focus on customer outcomes and satisfaction, not just ticking a box as part of a paperwork exercise.

We have significant experience in the micro business and SME market, where COVID-19 and market stability has put many customers at risk. We not only protect your brand but enhance it. We achieve this through understanding the different challenges of each individual customer and becoming an extension of your internal collections and service teams.

We operate a Commercial model that drives account resolution, customer satisfaction and increases your return on investment.

We 🧡 the accounts that other DCA’s don’t want.

What People Say About Us