When we talk about doing debt differently, this outlines exactly how... This photo is from a visit Utility Collections supported on behalf of one of our supplier clients.

The business uses the premises monthly for multiple sclerosis meetings and is a lifeline to many users and as a result it is critical to keep the business operating.

A complex usage and invoice query meant that an onsite visit was the only solution. Not only does this show how a pro-active, account management strategy helps support vulnerable customers, but it also provides significant brand protection for you as a supplier.

Our values are not just a strapline and on that complex visit, we managed to:

☑ Accurate reading obtained

☑ Suppliers rebill received

☑ Debt eliminated

☑Smart meter appointment booked

☑Potential disconnection avoided

☑Account fully resolved

☑Happy customer

☑Happy client

All this and not only did we have a happy supplier, but we had a happy customer. It really does give us pride in how we can support local communities.

The customer was even happy to have a photo taken... and yes, that is a decompression tank behind him, for the sufferers of this horrible disease.

A job well done.